Refund policy
📦 Returns & Exchanges
We accept returns of unopened, unused physical items purchased directly through OwningTheDash.com within 30 days of delivery.
To be eligible for a return:
- Item must be unused and in its original packaging
- Item must be in resellable condition
- Proof of purchase (order number or receipt) is required
- Item must be free from signs of wear, damage, or use
Non-returnable items:
- Digital products, downloadable resources, eBooks, and digital resource access once delivered or accessed
- Gift cards
- Items marked final sale
To start a return, email us at customer@owningthedash.com with your order information, and we’ll guide you through the process.
Purchases made through Amazon or another third-party retailer are subject to that retailer’s applicable return and refund policies and should generally be returned through the retailer where the purchase was made.
Please Note
- Return shipping costs are the responsibility of the customer unless the return is due to our error or the item arrived damaged, defective, or incorrect.
- We recommend using a trackable shipping service when returning an item.
- We do not offer exchanges for non-defective items. Exchanges are provided only for damaged, defective, or incorrect products when applicable.
- Packages refused or returned due to an incorrect or incomplete address may be subject to return shipping and handling fees.
💳 Refunds
Once your return is received and inspected, we’ll notify you of the approval status. If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear after it has been processed, depending on your financial institution.
Please keep in mind:
- Original shipping charges, if any, are non-refundable unless the return is due to our error
- You’ll receive an email confirmation once your refund has been issued
- Refunds are generally issued for the product price only, unless the return is due to a damaged, defective, or incorrect item
We reserve the right to decline returns that do not meet the eligibility requirements outlined in this policy, subject to applicable law.
📚 Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at customer@owningthedash.com within 7 days of delivery.
Please include your order number and, when applicable, photos showing the issue so we can assist you as quickly as possible.
For eligible claims, we will work with you to provide an appropriate replacement or refund at no additional cost.
